faq

Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to suport@prestashop.com

Will your template be fully compatible with Prestashop?

Yes it is.

I cannot upload the theme to my Prestashop store / Prestashop alerts that the file is too big to upload, what is the problem?

Please make sure that you follow below steps:

1/ Download the theme from https://addons.prestashop.com (the file is in theme_name.zip format)

2/ Upload file to host ROOT/themes/theme_name.zip

3/ In admin go to Design -> Theme & Logo -> click [Add new theme] -> sroll down to bottom will see [Select the archive] -> chose theme_name.zip -> [Save]

4/ Active theme was unzip in step 3 in Design -? Theme & Logo

What I have to do when I need your support?

To save your time and reach our support quickly, please follow below steps:

1. screenshot your issue + URL.

2. send me backOffice + Ftp for me can quick check and fix for you.

Do you guys offer customisation services for your themes?

Yes, we do. Please send your customisation requests to support@prestashop.com, we will give you our quote. Thank you.

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Panel Tool

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Live Theme Editor

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